Returns

What if I change my mind about an item?

In the event that you change your mind about an item, we may accept a return at our discretion provided the item is unused, in its original unopened packaging, any labels still attached and otherwise in a condition enabling us to sell the product as new.

We reserve the right to apply a 20% handling charge to such transactions.

We will not refund postage fees for items that are returned due to a change of heart.

To avoid any disappointment, please ensure that you are buying the correct items before placing an order. Should you require more information about any of our products please contact us before purchasing and we will be happy to help.

What if I receive the wrong item?

If an item(s) is received in error, you may return the product providing that the returned product is unused, in its original unopened packaging, any labels still attached and otherwise in a condition enabling us to sell the product as new.

Please advise us that you have received the wrong item within 24 hours of goods being received and return the item to the following address within 7 days:

My Nail Shop
406 Milton Road 
Waterlooville 
PO8 8LD

Unfortunately we cannot accept responsibility for items lost in transit. We highly recommend that proof of posting is obtained and that adequate insurance is purchased to cover the items being returned.

What if a product is damaged?

If the product you receive is damaged please notify us within 24 hours of receipt and we will be happy to replace it for you. Proof of purchase & proof of damage (photographic) must be available on our request.

Please ensure that care is taken when opening a parcel as we will not be responsible for any damage caused during this process.

How will I receive my refund?

  • Paypal – Any refunds that are to be made when you have paid by Paypal are refunded to the Paypal account that was used to pay only.
  • Card payments – Any refunds that are made when you have paid by Card payments (or Bank Transfer) are made in the form of a voucher that can be used against further orders (valid for 6 months).
  • Postage – when a refund is agreed to any postage cost incurred by the customer this is made in the form of a voucher that can be used against further orders (valid for 6 months).